Troubling experience with United Airlines

I am in San Diego, California this week on a business trip, and like most of us do when possible, I brought my family with me - Spring break! San Diego is a beautiful city, if you have not been here, make sure you add it to your "must-visit" list. If you have young kids, they will love these popular tourist sites - Sea World, San Diego Zoo, Wild Animal Park, Legoland California and the beautiful beaches.

Anyway, I had a very interesting experience with United Airlines staff. Some of the ladies I met appeared very angry, as if they have not been paid for weeks. Any question directed to them that day was met with a rude answer. We were treated as if they were given us a free ride or doing us a big favor.

Granted, the majority of United Airlines personnel I have met are very professional and pleasant. The pilot was very warm when we landed in San Diego, courteously greeting all passengers as we disembarked, that's why it is important to "weed out" the bad eggs. They are an embarrassment to their hardworking and professional colleagues. I was tempted to list the names of the "good" and the "bad" here, but changed my mind. Don't have time to deal with lawyers.

I hope Glenn Tilton, United Airlines CEO will do something about this, especially if it is a morale issue. Give them a raise, Glenn!

Update

On my way back from San Diego, another United Airlines Staff made up for the bad experience, by upgrading my ticket.